Privacy Policy

At Churchgate Dental, we are committed to protecting your privacy and handling your personal information with transparency, care, and security. In order to provide you with safe and effective dental care, we may collect and store personal information relating to your health and treatment. Occasionally, we may also receive information from other healthcare professionals involved in your care.

This Privacy Policy explains what information we collect, why we collect it, how it is used, and your rights regarding your personal data.

Information We Collect

We may collect and process the following personal information:

Personal Details

Full name
Date of birth
Address
Telephone number
Email address
NHS number (where applicable)
Payment and billing information

Health & Treatment Information

Medical and dental histories
Clinical records created by dentists and dental professionals
X-rays, photographs, digital scans, and study models
Treatment plans and consent forms
Notes relating to your care and consultations
Appointment history
Correspondence with other healthcare providers
Complaints and feedback records

The Practice Owner is responsible for ensuring your personal information is stored securely and handled appropriately.

Our Data Protection procedures ensure that Churchgate Dental complies fully with current UK data protection legislation, including the UK GDPR and Data Protection Act 2018.

Who Has Access to Your Information

Access to your information is restricted to authorised members of the practice team, including:

Dentists and clinicians involved in your care
Dental nurses and hygienists
Reception and administrative staff responsible for practice management

All staff members understand their legal and professional responsibilities regarding patient confidentiality.

How We Use Your Information

We use your information to:

Provide safe and effective dental care and treatment
Arrange and manage appointments
Communicate with you regarding your treatment and care
Process NHS and private dental claims where applicable
Maintain accurate clinical records
Meet legal and regulatory obligations

We may contact you by telephone, email, SMS, or letter regarding appointments, recalls, or information relevant to your dental care, based on your communication preferences.

Sharing Your Information

Your information is generally only used within Churchgate Dental. However, we may share relevant information where necessary with:

Your GP or other healthcare professionals
Hospitals or specialist referral services
NHS payment authorities
Private dental insurers or dental plans
Regulatory or legal authorities where required by law

Any information shared will always be limited to what is necessary and handled securely.

Keeping Your Information Secure

We take the security of your information seriously. Your personal data is stored securely using protected dental software systems and secure filing procedures.

Our security measures include:

Password-protected computer systems
Secure practice premises
Routine system back-ups
Confidentiality policies and staff training
Controlled access to records

We retain dental records in accordance with current legal and professional guidelines, typically for a minimum of 10 years after your last visit, or longer where required.

Your Rights

Under UK data protection law, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your information where legally permitted
Restrict or object to certain uses of your data
Request transfer of your information to another healthcare provider

Requests should be made in writing to the practice. We do not normally charge for copies of your records unless requests are excessive or repeated.

If You Have Concerns

If you have questions or concerns regarding how your information is used, please contact Churchgate Dental directly and we will do our best to resolve the matter promptly.

You also have the right to contact the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Website: ico.org.uk

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GDPR & Your Data

If you would like to:

Request a copy of the information we hold about you
Update your personal details
Request deletion of your data where applicable

please contact Churchgate Dental directly via email or telephone.